First Aid Workshop Cancellation Policy

General Payment Terms

Full payment (and cleared funds) is required before we will release any certificates for training courses.

Cancellation Procedure

To cancel or move a booking/course we require notification in writing/email from either the person who booked the course or someone who can be easily identified as being from the same organisation and having authority to make the decision. The time frame required for refunds is detailed in the Refund Terms below.

Refund Terms

Percentage refunds are based on the total course fee and not the amount paid at the time of cancellation. Time periods are calculated from the start time and date of a training course, not the end date of the course.

100%* with 2 weeks/14 days notice or more from the course start date. This includes the 14th day up to 1pm.

Less than 2 weeks/14 days notice from the course start date there is no refund.

* we reserve the right to deduct any unrecoverable payment processing costs.

Funds are usually returned within 1-3 business days of us making a refund. In some situations funds may take 10 days to appear back in an account.

If a course or booking is cancelled by us: we will return 100% of the money received for the cancelled booking.

Moving to Another Date

This is not possible with less than 2 weeks notice from the course start date, in which case the normal cancellation policy applies.
With more than 2 weeks notice from the course start date we will move a candidate to another course with no additional payment required.

Delivery Policy

Training Courses: the time, date, and location or a training course will be agreed at the time of booking.

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